![]() In the meantime I will keep in contact with support and then post here once a solution is found so I can help out your customers. Periodically copy a backup image to an off-line location, such as an additional drive that you then disconnect. It works like this: Leave your backup drive connected. Perhaps if there was some clear detail in the public domain this may help sort out the confusion both with your staff and your customers. However, there is a very reasonable approach to protecting yourself from everything. WD Discovery allows you to download and keep up to date other WD Apps such as WD Security app, WD Backup and WD Drive Utilities, and learn about software from WD partners. I can’t find anything on the WD site to indicate that Windows 11 is supported, In fact here is what is listed on your website when I go to Windows download: Description It would seem there is some confusion with WD staff and of course with your customers. Hi cme, thanks for the reply, the above quote is from your own staff member via a chat season I had with them. It needs to be connected to main router using Ethernet cable. You can easily register your product online at or by using My Book Live software (see “System Settings” on page 60). Register your WD product to get the latest updates and special offers. * Toll free number is available in the following countries: Austria, Belgium, Denmark, France, Germany, Ireland, Italy, Netherlands, Norway, Spain, Sweden, Switzerland, United Kingdom. When contacting WD for support, have your WD product serial number, system hardware, and system software versions available.
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